It seems there an issues with IP addresses and something is interfering with other devices. Been with virgin broadband for a good 10 years. When you’re booking your move, let us know if you want to choose a new package for your new home. on 10-11-2022 00:24. 1, Turn off Hub. The issue typically occurs for people who have had. The wifi and Hub work fine. 255. Follow these steps to do this: Go to Settings > Connections > Wi-Fi > Select the Wi-Fi network, and then choose Forget Network. Can send using my data or from other peoples wifi. Then, open your browser in Windows again to see if the connection is fixed. 254. Each connected device will be dynamically allocated an IP address when it’s connected to one of your networks. Enter 192. 2. Subnest mask, IP Address and DNS. " and smartphones have "failed to obtain IP Address". I can’t see the option to opt my Hub out of the Virgin Media Network? First off, check that you are logging in to My Virgin Media with the main account details. Once you have this you can provide it to the site owner so they can check it against their firewall logs. I even turned off the router for a week when I went on holiday, hoping to get a new IP-Address when I turned on again (no such luck). Find out what your public IPv4 and IPv6 address is revealing about you! My IP address information shows your IP location; city, region, country, ISP and location on a map. SpeedVirgin Media say they have detected interference near my router. 0. They seam to think that because I have a dynamic ip that I get a new ip every time. lfcjoe26. Check if your email address, password, and other personal information has been exposed in a data breach. The fact that a. Step 03: Next up, change the IP from ‘DHCP’ to ‘Static’ and enter the IP address of your router and save the settings. 0 and default gateway to 192. Any ideas? Nothing has changed in the set-up. Virgin’s TV boxes work on an internal IP system that is only accessible from their own network. - 5030075 - 2To find your local or private IP address from the Command Prompt in any version of Windows, simply open up the Start Menu, search for the Command Prompt, open it up, and type the following command: Windows will output a lot of details, but the line you're looking for is the one that says "IPv4 Address" which will display your local / private IP. At first I thought it was my iPhone so did all the usual forget network/restart etc. Until you know exactly what is being blocked your at risk of fighting the wrong fire. 0. on 24-01-2023 15:47. Get the Hub ready by connecting the wires. 0 through 192. Protocol Change: If PIA is not connecting in USA, then you just need to follow the steps below to resolve the issue. Go to Advanced Settings > Wireless > Security > Add 5G to the 5 GHz Channel name (eg VM 12345678 becomes VM123456785G) and click on Apply Changes. 3. You could contact VM Business instead for a static IP. SpeedMost ISPs in the UK use dynamic IP addresses, as static IP addresses are a business commodity. 0. Select “ Connection ” from the pane on the left side. No need to mess about with MAC cloning. The number was [removed] and sounded just like a Virgin call centre and was very convincing. It creates a 4-word random password and that then unlocks the email. You will receive an email to re-register for Netflix and restore access. 0/24 -j MASQUERADE. got a new contract with VM and they supplied a new router due to speed increase. com IMAP Port. connect 1 PC using DHCP. Again I have checked and it's nothing more than the IP address at fault here. 168. The only other thing I'd try is installing version 1. Networking and WiFi. Try and Update or reinstall the VPN software Make sure that you power on your Virgin Media router. 1. uk. I have 2 servers in my network which I expose to the internet via port forwarding. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. How to Find your Wifi Address on a Windows Computer through the Command Prompt. I am having trouble with my Virginmedia IP address being blocked by Virgin. The DNS address for your particular IP address is known to the VM DHCP server which allocates it and registered on the VM DNS servers. If it. Anyone able to help me plzVirgin Media might have technically deployed some form of IPv6 for a while but it has been hiding in plain sight! Luke’s tweet around IPv6 connectivity. From within your browser, click on the Advanced settings option. A couple of week's back we were having problems with Wifi connections dropping out or not being able to connect, occasionally issues with the wired connection as week, I was told that there was a fault in the area and if the issues still occurred then to comeback. Save and Exit: Confirm any changes and close the settings. Pack our kit. Reply. Wifi connectivity issues. and I've contacted virgin media 3 times now about this. Other devices have the same problem, so I know the issue is not with my PC. For example if the router IP is 192. I'll have to do 6-to-4 or something and route that over a WG interface to get IPv6 in from somewhere else. I have just taken my PC from Windows 10 to Windows 11 by an ISO install. Mac: Set the ‘ Configure IPv6 ‘ option to ‘ Link-local only ‘. This requires DDNS to be used to associate the dynamic WAN IP with a domain name. Absolutely nothing you can do about it, other than find out the underlaying cause and fixing it. Please check your inbox for a message called 'Verify your My Virgin Media email' and click the link in the email. We would like to show you a description here but the site won’t allow us. VM will not, indeed cannot help you with this, it’s down to you to do it. Now, tap the IP Settings drop-down and choose Static. 1, run: tracert 192. Log into the admin pages of the Hub and there is an option for modem mode. 0. To specify IPv4 IP address settings, do one of the following: • To get IP settings automatically using DHCP, click Obtain an IP address automatically, and then click OK. Speedcouldn't get the IP address ?? hi, guys, I have this problem for one month. Virginmedia. ault92. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. I get a 169. I'm here to share knowledge, I don't work for Virgin Media. This gives the ip address location as Mountain View California and a Google ip address. com 993 2. on 16-09-2022 15:42. We would like to show you a description here but the site won’t allow us. 1. If your router cannot obtain an IP address from the ISP, you might need to force your cable or DSL modem to recognize your new router by restarting your network. Contact the receiving domain and see if they have any policy restrictions or blacklists that may be causing the bounced emails. There are a few options for time servers that you can use with Virgin Gigabit: 1. You’ll use a command line editor called Nano to alter your hosts file and either add or remove the IP address for the site in question. Paste the Default Gateway inside your web browser and hit Enter. 1800 940 070. 4. 0. on 28-02-2023 10:44. Then plug everything back in and after everything is ready see if it is working. Up to 7 devices protected simultaneously. Restart Your Device: This ensures the changes take effect. Right-click on Local Area Connection and choose "Properties". 0. 50 per month. VM will not, indeed cannot help you with this, it’s down to you to do it. You are done. Unplug the power cord from the back of the console for 5 minutes. I'm sorry to hear about the issues with the email 😞 Are you using a client app or signing in on web mail to view your emails? Are you able to send a screenshot of the error? Are you able to reset the password on the "forgotten password" tab? Let us know and we can go on. e. virginmedia. MikeIP Addresss. I have Haproxy implemented on my firewall. thanks for the fast confirmation Graham_A and newapollo. E. Left it for an hour and turned my old router back on and then after 15 minutes all devices started connecting to Virgin hub. Hi I dont know what is going on but I can not receive or send emails from my work email address supplied by 123-reg. the smartphone and the router. 1. Signals from baby monitors, fish tanks and cordless. MikeThe reason that this is suggested first is because it is simple to do, and sometimes you can get a “failed to obtain IP address” due to temporary interference. Still couldn't send emails with em client or Thunderbird. To obtain a Static IP address you will need to contact the Virgin Media Business department. I was looking for something this morning and none of the first six link results worked. Removed and Forget the wifi on the hand held devices, rebooted the hub, searched and found the wifi and tried to. This seems insurmountable as the reason Sorbs blocks is because it is a dynamically allocated IP address! MX Toolbox requires a registration to get assistance/reports so I will need to consider that. Step 2: Search for “cmd” and hit ENTER to launch the command prompt. The problem is in this line. Check you’re connected to the Hub before following these steps. I cannot connect to the Virgin mail servers with Office 365/Outlook. Failed The message is denied by the se. Most people report keeping the same IP for a long time (months and years) without it changing. These settings should make your router obtain it's WAN side IP address, subnet mask and DNS servers direct from the Modem. However, they don't seem able to provide any evidence as to what the source of the emails might be. I have been using the browser, but want to switch to using a local app, like Outlook or Thunderbird. 3 Type cmd into the Windows 10 or 11 search bar, press Enter and then open the Command Prompt. 6. QuickStart, set up and connections. Le VPN does not store or monitor usage data such as websites visited. fate. 24-2206. Rebooted the hub several times inc Reset, the 2 andriod phones and plug in security cameras (both are the same make and model) would not connect and the message "failed to obtain IP address" appears on the hand held devices. 0. VM will not change your IP address unless ; 1 - You get a new Hub, 2 - You use modem mode and get a 3rd party router. If the issue still persists, I recommend contacting your ISP provider and ask for further information about the concern. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. Update 2 (June 22, 2023) 04:41 pm (IST): The Virgin Media support team confirmed that the issue has finally been resolved. Cannot send emails. Also get a traceroute to the office PC so you can see where the delay is. 168. Have tried to get the system working but does not appear to be an output from the 10Gbps port on the 5x router when in Modem mode. IPs are recirculated they wouldn't ban a range. Note down this public IP. We recommend accessing your mail from My Virgin Media, as this also provides links to our other services and information about your Virgin Media account. 2. A quick fix to the “Failed to obtain IP address” issue is forgetting the Wi-Fi network you have issues with, then reconnecting to the network. Try restarting your. Now Our issue is various local Clints which connected to differnt Local controller and not got IP address. com email account from a desktop email program, you'll need the IMAP and SMTP settings below: IMAP Settings. 192. 168. 168. 0. If an IP address provided by these VPNs gets blocked by Virgin, they’ll close that IP and open a new one to ensure there’s always an unblocked IP address for you. Regardless of what method you use to connect to the Internet, you need an IP address. Please go to the setting page of the router (WEB GUI) and make sure the WAN settings are correct. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. Tap Wi-Fi. Make sure that this network doesn't overlap any other networks you may have on the FortiGate. How do I access Virgin Media router settings when it is in modem mode? If you have put your Virgin Media router into modem mode, it won’t have the same IP range as the rest of your network—for example,. Apps for Windows, macOS, Android, iOS & more. 168. com -u username:password. FYI the SMTP log entries will allow Virgin Media to correlate events with their logs to try and determine what is causing non-delivery. So that part should now say something like " youremailaddy@xxxxxx. I then have to type in the link addresses in order to access the websites that come up in the search results. I have no idea why. First sign out of any My Virgin Media account that you may currently be logged into. 1 - then navigate to the following settings so you can differentiate between the signals. It's really a. Establish the IP address that is being blocked and then discover what has the IP address. (2) The second IP address on the LAN side (to your network gizmos like a PC, smartphone and so on). . Virgin’s TV boxes work on an internal IP system that is only accessible from their own network. I realised after installing Office 365 that I hadn’t set up Outlook to read my Virgin Email. This does not change the default hub's ip address from 192. I wonder what 1 digit they mean. Networking and WiFi. 13 reconfigure them to what I said above. 3. Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I can connect via ethernet (as I'm typing this on my laptop), but no WiFI. Test Virgin Media with IPVanish: Try accessing Virgin Media while connected to a IPVanish server again to see if the issue is resolved. Try restarting your Wi-Fi router. Save and Exit: Confirm any changes and close the settings. The number assigned. 100. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. Looks like this Virgin hub can't handle a lot of devices trying to connect at once. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Once you've chosen the country you'd like to tunnel to, move the toggle switch to the ON position and watch your Bear dig a tunnel. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…To access your Virginmedia. Enabled (or 'Password' on Macs) SMTP username. 2 ? then the router. I cannot connect to the Virgin mail servers with Office 365/Outlook. g. If your IP address has been blacklisted, the tool will show you which blacklist you’re on. Been using a hub2 in modem mode and mown Asus Router. Off their network (BRAS, DHCP server etc. They came through and I configured the router with the GRE tunnel. I thought it might get picked up by a VM Networking Technician so didn't think I would have to create the netreport. Even closing the account and opening a new account at the same address won't change your IP if you are in modem mode and use the same router. 168. Follow These simple steps to get your Virgin Media Router reset : Left click on "Open network Connections". Speed5. If IP address of Network card are configured to obtain automatically, Change it to fill the IP address manually. ). Business customers have a slightly more diverse range of options in how to contact Virgin Media Ireland. 1 or 192. g. If it’s not a technical issue you need help with then we’re here to support you on. The connectivity does resemble internet access in some ways, but it's not the real deal; it is more appropriate to think of it as being like cable TV. Right-click on the PIA VPN icon in the menu bar or system tray. 1) Copy the following line of command text and then paste it into a MS Word document (or which ever text editor you prefer) so that you can edit it. VM allocate you an IP address, you don't get to choose it on a domestic account. If not, it's probably gonna be spend some money like the previous poster stated on an expensive router to change the MAC address to get a different IP from virgin, or. I get this message; " ’s server IP address could not be found". 1. Log into your wireless router and navigate to the LAN 2. 168. Set the static IP address on your Windows PC. Mon-Sat 9am-6pm. 2 but may check by ARP and ping this then tells the router you can't give that IP out but what if the PC is off with 192. Your IP address is assigned by your ISP based on the MAC address of your router's Internet interface, so a hub swap will result in a different IP address. You can contact this department by calling 1800 941 941 (Monday - Friday) or email: [email protected] 25-07-2022 13:40. 20 of the firmware. If you're using the SH3 in router mode, this means putting it in modem mode and using your own router. 1. Mar 24th, 2021 at 3:41 PM. This has been picked up, reported to Spamhaus, your IP address has been listed and VM (for better or worse) have blocked you from sending emails. [email protected]. Try restarting your Wi-Fi router. Tudor. branson@virginmedia. I was told that the new property had virgin media services until January 2021 so I wouldn't need an engineer. Use an Ethernet cable to connect the WAN/Internet port of your new router to one of the Ethernet ports on the Virgin Media router. The advantage is that your already in the UniFi ecosystem - the public port would remain as dhcp and will connect to the hub 3/5 in modem mode, the private port, as default, will be in 192. Hub 5 - wifi not serving IP addresses. Either you are infected and your WAN IP is black listed or you got a new WAN IP and thats black listed which is a problem in its self. 168. 3 - You use Modem mode and get your own Router. Learn more. Test Virgin Media with ExpressVPN: Try accessing Virgin Media while connected to a ExpressVPN server again to see if the issue is resolved. My emails have been blocked. Check that your Virgin Telco modem is plugged in, turned on and connected to your Wi-Fi router. g. 168. com. IMAP4 SPA (Secure Password Authentication) Disabled. on 20-05-2023 18:10. I was told to get into my hub settings and change the IP address to static but I’m not to. xx. See full list on minitool. To assign a static IP address, follow these steps: Tap Settings. 168. You set a static IP address on each device. com -u username:password. Everything was working fine for a couple of weeks until all of a sudden a bunch of my devices dropped off the wifi and would not reconnect. With dynamic IPs, a device can have a different IP address every time it connects to the network. e. 1 Kudo. Speed Most ISPs in the UK use dynamic IP addresses, as static IP addresses are a business commodity. Absolutely nothing you can do about it, other than find out the underlaying cause and fixing it. 8. Say for example, if you have your Virgin Media Hub in router mode and switch it to modem mode, when connecting a new router, the MAC address will be different, this will cause a new IP lease to be allocated to you. VM works differently to some other ISPs/Broadband providers such as BT or Plusnet. is it the IP address of the SMTP server sending the emails or is it the Public IP address of VM Hub in modem mode. 168. The only way to force a change is to change the MAC address of the device connected to the modem. Check the IP address of your mail server to see if the receiving domain is blocking it. You might be able to change it to something like 192. despite ringing virgin for over 2 months nothing has been done. x and similarly if the router IP is 192. 2, use 192. Use the physical address that you noted down at step 5 here and hit Ok to save the changes. 993. Thanks again - I followed the advice and found that, yes, Spamhaus had the IP address on a list. 255. #2 I've never had a WiFi issue, although I also removed the stock ROM within an hour of opening the box with the phone lol Are you sure you entered the correct. Step 4. For a few weeks, my Hub 5 has been acting strange. 162. Or, sometimes, "Avoided <SSID> due to poor internet access". 353 1 245 8000. 168. Enter IPv4, IPv6 or domain name. My IP address is blocked. QuickStart, set up and connections. Or, open PS4 Settings >. Google/Nintendo results were all about DNS so tried bypassing my PiHole both locally on the Switch and on PFSense with no joy. on 23-05-2023 21:05. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. If the Virgin TV box isn't connected to your home network you’ll see a default IP address starting with 169. 1. I have exactly the same problem. 1. I'm now changing over all my VPNs to Wireguard on random ports so that they can't see it. . Solved: Hi, I've just had this email apparently from Virgin Media (the email address supposedly used is [email protected] I dont know what is going on but I can not receive or send emails from my work email address supplied by 123-reg. DHCP problem on hub 5. Can send using my data or from other peoples wifi. 1 within your internet browser. If none of the above solutions work, there may be a problem with your phone’s current network settings. 0 Kudos Reply. If the DHCP server is listed as, say, 192. 0. 168. AtlasVPN: A fast and secure VPN that is great for streaming. 8564. 1 6to4 router I reached, probably physically located somewhere around London (as suggested by traceroute), had an average ping time of 24ms. I have contacted virgin media for a new Ip address as the one I have never changes only the lease gets renewed. Check that your Virgin Telco modem is plugged in, turned on and connected to your Wi-Fi router. Receiving mail (POP3) POP3 server name. Enter 192. Options. 168. 0. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Scroll down to. Please can someone give me advice on how to get around this issue so I. 1, you can set the IP address to 192. Check if there is a valid IP configuration. I have a tp-link card on my PC and I always want to set up a mobile hotspot but when I started one my phone can't connect to it it says "couldn't get IP address" or "couldn't connect the network" and "connection failed" I really tried a lot of things and it's still not. In my experience, this intermittent behaviour occurs when the Virgin Media TV Go app does not get the IP address of the TV 360 box. Customers of the provider keep asking us for a progress update, but sadly the answer remains unclear. 255. 0 Kudos. Regards ANU MI couldn't get the exact numeric IP address, instead I got a NULL value because of the limitation of the above statements. Step 1 Find the best spot for the WiFi Hub Make sure to keep the Hub out in the open. on 27-07-2023 20:50. 2. • 3 yr. I know it's not been hacked - just an issue with the IP address being blocked / blacklisted. It is issued as an additional security resource on a LAN by hiding a user's private IP address from other users on a given server. your Virgin Media phone, or 0345 454 1111 from another network. kitenski. 100. 255. The VM IPs are very sticky, the only way to reliably change your IP is by changing the MAC address of the router. Anyway, done it now and submitted. This is different from your WiFi password. SPF Check failed - This is a contentious one. • Use the same address in the. On my car I reserved an IP address, mask of 255. Answered! Go to Answer. This is a joke really thinking of leaving. So, Virgin Media’s DNS server gives the same address for all of those. However, they don't seem able to provide any evidence as to what the source of the emails might be. You get a different IP if you are in modem mode or router mode. If you just followed the instructions on how to use modem mode, your problems would be solved. Virgin has "sticky" IP addresses, meaning you might have the same address for months at a time. 168. No solution and varying information. They said that they would have to change the order. xxx. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…6. 1 into the address bar of your browser.